Show All Answers

1. Do I have a username and password?

If you are unsure if you have an account, click the "SIGN IN / REGISTER" link at the top of the online registration home screen, click “Forgot username?” and type in your email address.

• If you have an account, your username will be emailed to you.
• If you type in an email address that is not in our system, you will receive an error message and will need to click "Add an Account" to register online.

2. How do I create a Parks and Recreation account?

On the South Fayette Township Parks and Recreation online registration home page:

• Click the “SIGN IN/REGISTER” button at the top of the screen.
• Click "Don't have an account? Sign Up Now" at the bottom of the screen.
  • You will be prompted to enter your account information, including the primary contact for your household’s account and additional family members.
  • Click "Add New Family Member" at the bottom of the screen to add a spouse and/or children.

3. How do I log in to my Parks and Recreation account?

1. Go to the South Fayette Parks and Recreation online registration page
2. Click "SIGN IN / REGISTER" at the top of the online registration home screen
3. Enter your username and password
4. Click "Login"

4. How can I update my account after it has been activated?

Once you have logged into your South Fayette Township Parks and Recreation account, click the "My Account" tab at the top of the screen. A drop-down menu will appear, and you can select different options under the "My Account" sub-menu.

• Account Holder & Members: Update phone numbers and email addresses, add new members, add emergency contacts
• Login & Passwords: Update username/login, password and primary email address

5. How do I register for a recreation program?

1. Open the South Fayette Parks and Recreation online registration page. You can click on the "Recreation Programs" tile to search all available programs, or you can click on a program category tiles (for example, Youth Programs, Adult Programs, Camps).
2. Choose what type of program you are interested in, or refine your search by selecting the appropriate criteria. Search by keyword by typing in the "Keyword Search" box on the left.
    
3. To view the program details, click the program name. Notice the status for activities as available or unavailable. You can hover over the button in the "Cart" column next to the program to see the reason it is not available (for example, registration date, full enrollment). 
4. Check the box or calendar icon in the "Cart" column to the left. If you wish to make more selections, you can do so before clicking "Add to Cart" at the bottom left of the screen. Once all selections have been made, click "Add To Cart." 
5. If you are not logged in, you will be prompted to log in. Select the appropriate family member. Click "Continue."
6. You may be asked to answer questions related to individual programs. Then you will review the waiver and sign electronically with your mouse. Click "Continue."
7. Review your shopping cart. Click "Proceed to Checkout." NOTE: Service fees will be added on the next screen.
8. You will see a summary of charges. Scroll down and review billing information. Then type in credit card information. Click the reCAPTCHA box and Click 'Continue."
9. A confirmation email will be sent with a PDF receipt.

6. How do I reserve a pavilion?

1. Open the South Fayette Parks and Recreation online registration page, and select the "Reservations and Permits" tile.
2. Choose what pavilion you are interested in reserving. Or click "All Pavilions" to search all pavilion availability.
3.  Search through the calendar for desired date. If the date is available, click on the green box on the available day that you would like to reserve.
4. Choose the reservation times by clicking the appropriate individual 1-hour time slots. The item(s) selected will display at the bottom of the screen. Then click "Add to Cart."
5. If you are not logged in, you will be prompted to log in. You will then choose what family member is making the reservations. Then click "Continue."
6. You will be asked to answer a few questions related to your rental and agree to the Cancellation, Date Change and Rental Policies. You will have the opportunity to add on other pavilion features, if available. Then you will review the Facility Rental Waiver and sign electronically with your mouse. Click "Continue."
   
   
7. Review your shopping cart. Click "Proceed to Checkout." NOTE: Service fees will be added on the next screen.
8. You will see a summary of charges. You will be paying the MINIMUM AMOUNT DUE TODAY or you can pay full balance. Type the minimum amount due or amount you would like to pay in the box that says "Amount To Be Paid Today." (This may change when service fee is applied). Scroll down and review the billing information. Then type in credit card information. Click the reCAPTCHA box and Click "Continue."
9. A confirmation email will be sent with a PDF receipt.

7. How do I pay a pavilion balance?

1. Once you have logged in, click the "My Account" tab at the top the screen.
2. Under the "History & Balances" heading, select "My Balances."
3. Select the balance you would like to pay and click "Add to Cart."
4. You will be prompted to check out.

8. How do I search for a program?

To browse all current recreation programs, click the "Recreation Programs" tile. If looking for specific programs, click the corresponding tile (for example, Youth Programs, Adult Programs, Family Programs, Camps). On the Activity Search page, you can narrow your search by typing program keywords or using filters on the left side of the screen.

9. How can I see my account history?

1. Once you have logged in, click the "My Account" tab at the top the screen.
2. Under the "History & Balances" heading, select "Account History."
3. You can search by transaction date or program date by using "Begin Item Date."

Note: A family calendar is available under the "Enrollment" menu from your account. You can choose the type of transaction, i.e. activity, facility reservation, etc., and for which month you would like to run the report. This is emailed to the primary email address on the account.

10. Can I reprint a receipt?

• Yes. Once you have logged in, click the "My Account" tab at the top the screen. A drop-down menu will appear.
• Under the "Reprint" heading, select "Reprint Receipt."

11. What if I still need assistance?

If you need further assistance with online recreation registration, contact the South Fayette Township Parks and Recreation Department.