911 Information

Nearly everyone will have to use the Emergency 911 service during their lifetime. When a person is not properly trained in responding to an emergency, then fear, panic, and doubt can take hold. Fortunately, if an individual is trained and applies some basic principles and procedures, he/she can respond properly in an emergency.

Maintain Control
When you are faced with an emergency situation, try to remain calm! Calm yourself by taking a deep breath and a split second to gain your composure. Assess the situation, collect your thoughts, and understand what is happening. Ask yourself, "what must I do to help?" By concentrating on what you must do, you will avoid panic.

Time Is Critical
Time is extremely important and can make the difference between life and death. For example, when someone is not breathing, it takes only 4 minutes to die or for permanent brain damage to occur. Therefore you must respond immediately to an emergency situation. Never waste any time.

When Calling 911
  1. Know the location of the emergency and be as specific as possible.
  2. Specify the kind of emergency - police, fire, or ambulance.
  3. What specific emergency - a crime has or is about to occur, robbery in progress, a house is burning, a person is unconscious, a traffic accident, etc.
  4. What is needed - police, fire, ambulance, utility company, tow truck, or any special equipment needs.
  5. State whether or not weapons are involved - gun, knife, etc.
  6. Number of persons involved - total number of people to the best of your knowledge, type of vehicles, and direction of flight.
  7. Keep information factual - do not exaggerate the situation. However, never be afraid to state the seriousness of the situation. Tell the 911 dispatcher what you do know, and if you don't know or are unsure, tell the dispatcher.